Read Motor Group is a family-run business, established in 2010 in Grimsby. Since then, we’ve grown to 10 locations across the east of England, driven by a commitment to customer care.
We’re committed to developing our employees, which is why we invest heavily in training across all our sites, we proudly have a team of fully-qualified technicians delivering a trusted service our customers can rely on.
At Read Motor Group, every member of the team plays a essential role in shaping the customers experience and we have a fantastic opportunity for an Aftersales Advisor to join our established Aftersales department at Read Hyundai in Boston.

QUALIFICATIONS AND SKILLS

Our ideal candidate will be an effective communicator, have the ability to work on their own initiative and as part of a team, meet deadlines and be self-motivated with a positive can-do attitude. Strong IT skills are essential for the position and an ability to prioritise own workload. Strong customer facing skills are an essential requirement for this position along with experience within a similar position. Full driving license is essential for this position.

• Checking customers in/out.
• Upselling any VHC work reported and Service Plans
• Calling parts customers and booking in any customers.
• Ensuring customers are kept up to date.
• Explain and educate customers on the follow-up process to encourage response levels.
• Confident use of parts looking up and pricing.
• Good understanding of the parts department as a whole to assist aftersales department
• Preparation of next days jobs ensuring all parts in stock and pre-picked/recalls checked/service plan quotes etc.
• Invoicing/ sales /warranty.
• Ensuring all card and cash payments are taken correctly and cash handling procedure followed.
• Checking all courtesy vehicles are on site are clean, fuelled and easily accessible ready for the next day.
• General housekeeping
• Liaising with the workshop for progress and technical advice
• Creating and loading bookings onto electronic diary efficiently and monitoring this function
• Filing of Paperwork