JOB TITLE: Aftersales and Quality Control Administration
LOCATION: Aylesford, Kent
WORKING HOURS: 8am - 4.30pm, Office based
We are seeking a dedicated and detail-oriented UK and International Aftersales and Quality Control Administrator to manage the end-to-end process of customer warranty claims and repairs. In this key role, you will play a vital part in supporting our aftersales operations while assisting in quality control to ensure our products consistently meet the highest standards. This is an exciting opportunity to contribute to customer satisfaction and product excellence on a global scale.

REQUIREMENTS

• Ideally you have worked in the furniture industry and have upholstery experience, but this is not essential.
• Proven track record of delivering exceptional administrative support and outstanding customer service.
• Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
• Good organisation skills
• There will be an element of physical work therefore you must be willing and able to complete this, manual handling training will be provided.
• Confident, pro-active, approachable and happy to turn your hand to anything required.
• Practical and commercially minded.
• Analytical, with meticulous attention to detail.
• Excellent written and verbal communication skills.
• You embody our company people values:
• Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
• Committed - Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
• Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
• Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
• Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.