Aftersales Community Management Specialist at BYD Europe

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Management, Content Planning, Social Media Marketing, User Engagement, Copywriting, Data Analysis, Event Planning, Market Research, KOL Management, Digital Strategy

Industry

Motor Vehicle Manufacturing

Description

About the role We are looking for a proactive Community Management Specialist to drive the growth and engagement of our UK user community through localized content, campaigns, and events. Working closely with cross-functional teams, you will help strengthen user relationships, enhance community experience, and support ongoing engagement and retention initiatives across the UK market. Work location: Uxbridge, London Main Tasks and responsibilities: Community Growth & Engagement Develop and execute community growth strategies tailored to the UK market Drive user engagement through campaigns, discussions, and interactive content Identify and nurture key users (KOLs, active contributors, brand advocates) Content Planning & Management Plan and publish high-quality, localized content (posts, topics, campaigns) Moderate user-generated content to ensure quality and compliance Identify trending topics and align content with user interests Campaign & Event Execution Plan and execute online and offline campaigns (e.g., test drive events, meetups) Collaborate with marketing and after-sales teams to launch engagement initiatives Support offline activities such as vehicle showcases and community events Data & Insights Monitor community performance metrics (engagement, retention, growth) Analyze user behavior and optimize content and operations strategies Provide regular reports and actionable insights Skills, Qualifications, and Experience Required: Bachelor’s degree or above 3+ years experience in community operations, social media, or content marketing Strong understanding of digital platforms and user behavior (e.g., Instagram, TikTok, Facebook) Passion for automotive industry (EV knowledge is a plus) Excellent English communication and copywriting skills Strong sense of ownership and execution Strong understanding of the UK market, including local user behavior, culture, and digital trends Proven experience in localized community operations and user engagement strategies We offer: Performance and experience based competitive remuneration 25 holidays + public holidays Scottish Widow workplace pension Private healthcare Commute allowance Salary sacrifice car scheme Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy

Responsibilities

Drive the growth and engagement of the UK user community through localized content, campaigns, and events. Monitor performance metrics and analyze user behavior to optimize community operations and retention strategies.