JOB SUMMARY:

We are looking for a highly organised and proactive Aftersales & Customer Services Admin Assistantto assist our sales & customer service team with key operational tasks, including logistics coordination, invoicing and general customer service requests. The ideal candidate will play a vital role in ensuring a smooth end to end process from the initial order through to delivery and final invoicing.

KEY SKILLS & EXPERIENCE:

• Previous experience in a sales support, logistics, or customer service role.
• Strong communication and interpersonal skills, both written and verbal.
• Excellent attention to detail and ability to spot discrepancies or errors.
• Proficiency with Microsoft Office (especially Excel) experience with CRM or internal management systems.
• Ability to prioritise and manage multiple tasks in a fast paced environment.
• Proactive, self-motivated, and a strong team player.
  Job Type: Full-time
  Pay: £25,480.00-£27,040.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Work Location: In person
Application deadline: 29/08/2025
Reference ID: Aftersales & Customer Services Admin Assistan

• Assist the sales team with daily logistics coordination, calling customers and arranging deliveries.
• Logging inbound customer concerns.
• Liaise with warehouse or dispatch teams to track orders and ensure timely deliveries to customers.
• Handle incoming customer queries related to orders, delivery status, and general enquiries.
• Check and verify historic customer orders for accuracy and resolve any discrepancies.
• Support with generating and checking customer invoices to ensure billing accuracy.
• Investigate and resolve any invoice discrepancies or customer billing issues in a timely manner.
• Maintain accurate customer records and update systems as needed.
• Communicate effectively with internal departments (sales, accounts, dispatch, customer services) to ensure customer expectations are met.
• Help ensure all customer documentation (e.g., order confirmations, PODs, invoices) is correct and filed appropriately.
• Provide general administrative support to the sales and operations teams as required.