COMPANY OVERVIEW

Altico is a family run business and proud National supplier of Landscape and Garden Products to the Gardening sector. Our foundations are built on over 20 years of front-line knowledge and experience, with commitment to maintaining high service levels.

SUMMARY

We are currently seeking a dedicated and organised Aftersales Customer Service person to join our dynamic team. This role will suit someone who has previous admin skills and has experience in Customer Service. Your contributions will be vital in ensuring our continued success and operational efficiency.

JOB DESCRIPTION:

· Providing excellent Customer Service
· Having the ability to handle over the phone and email queries relating to all replacement parts
· Working closely with our buying and Sales team
· Picking, packing and despatching replacement part products
· Inputting all queries onto a Customer Service log
· Monthly stock take of spare part items
· Entering Orders onto our Sage system
· Creating and writing up Aftersales processes
· Helping Merchandise and complete set ups to help with understanding of products
· Supporting the Sales Order Processing team

REQUIREMENTS:

· Previous Administrative and Customer Service experience (2years)
· Excellent attention to detail with strong organizational skills
· Ability to work independently as well as part of a team
Job Types: Full-time, Permanent
Pay: £12.50 per hour
Expected hours: 40 per week

Benefits:

• Company pension
• Employee discount
• On-site parking

Work Location: In perso

Please refer the Job description for details