Nolan UPVC are seeking an experienced Customer Service Administrator to join our team.
Experience in the construction or within the window manufacturing industry would be ideal but is not essential.
We are looking for a candidate who will hit the floor running in a busy department where every day could be different. You will need to possess excellent communication and administration skills.
The ideal candidate needs to be a confident, outgoing, motivated & efficient person who works well within a team.
The main duties in this role will be aftersales, but it will also involve administrative duties for a variety of departments.

AFTERSALES DUTIES TO INCLUDE THE FOLLOWING BUT NOT LIMITED TO:-

- - Manages correspondence by answering emails
- - Arranges daily routes for service engineer
- - Scans in paperwork to customer database
- - Logs and actions call in to the database
- - Reacts to urgent calls
- - Customer communication
- - Ordering parts and dealing with a variety of suppliers
- - Photocopies and files appropriate documents as needed
- - Updating the database with all relevant updates and communication

DATA ENTRY DUTIES TO INCLUDE THE FOLLOWING BUT NOT LIMITED TO:- (TRAINING TO BE PROVIDED ONCE SETTLED INTO AFTERSALES ROLE)

• Overflow and cover for Data entry department
• Data entry into our in-house systems of upvc windows, doors etc.
• Processing & ordering of special products from suppliers
• Chasing suppliers for dates on orders.
• Preparation of invoices and delivery notes for office.
• Performing other relevant duties when required
• Covering Annual leave

GENERAL ADMINISTRATIVE DUTIES TO INCLUDE THE FOLLOWING BUT NOT LIMITED TO:-

• Everyday office practice, receiving emails, answering the telephone, dealing with customers/suppliers
• Assisting other departments when required – holiday / sick cover
  This is a Monday - Friday Role.
  Hours are 8am- 4.30pm.
  Occasional overtime may be required.
  Job Types: Full-time, Permanent
  Pay: From £12.21 per hour

Benefits:

• Free parking
• On-site parking

Work Location: In perso