THE JOB

As Aftersales Director, you will be responsible for developing and executing the group’s Aftersales strategy across the business. You will lead service, parts, customer service (CSU) and warranty operations for both Passenger Cars and Light Commercial Vehicles across multiple brands, ensuring exceptional customer satisfaction, operational efficiency, and consistent profitability across all sites. This key leadership role will join the company’s Board of Directors and will be at the heart of our operational success.

Responsibilities include:

• Maximise the efficient operation and profitability of the Aftersales team
• Consistently exceed customer expectations
• Deliver and maintain high standards in line with the business needs
• Responsible for facilitating the Aftersales Department for all sites
• KPI’s – service targets, composite, manufacturer information
• Financial – managing agreed budgets/costs

For a full job description, please email helen: helen@riverside-consultancy.co.uk

• Maximise the efficient operation and profitability of the Aftersales team
• Consistently exceed customer expectations
• Deliver and maintain high standards in line with the business needs
• Responsible for facilitating the Aftersales Department for all sites
• KPI’s – service targets, composite, manufacturer information
• Financial – managing agreed budgets/cost