Aftersales Executive - Mercedes Benz at LSH Auto

Macclesfield, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

30387.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Enquiries Handling, Service Appointment Scheduling, Customer Communication, Team Collaboration, Service Delivery Updates, Aftersales Product Promotion, Performance Target Achievement, Interpersonal Skills, Organizational Capabilities, Attention To Detail, Customer Focus, Service Excellence, Teamwork, Fast-Paced Environment Adaptability, Driver's Licence

Industry

Motor Vehicle Manufacturing

Description

Description LSH Auto is inviting applications for the position of Aftersales Executive at our dealership in Macclesfield. This role is pivotal in ensuring that our customers receive exemplary aftersales support and services following their vehicle purchases. As an Aftersales Executive, you will manage a variety of customer enquiries while working collaboratively with our service and parts teams to provide the best possible experience. Your main responsibilities will involve scheduling service appointments, addressing customer needs promptly, and ensuring that communications are clear and effective. Your focus on delivering high-quality customer service will help enhance our reputation and strengthen our customer relationships. Hours - 45 Salary - £30,387 Plus OTE bonus Key Responsibilities: Handle customer enquiries regarding aftersales services and support. Schedule and manage service appointments while maintaining optimal customer communication. Collaborate with service and technical teams to ensure timely service delivery. Provide customers with updates and resolutions regarding their service experiences. Promote aftersales products and services to enhance customer satisfaction. Contribute to achieving aftersales performance targets. The successful candidate will possess: Previous experience in an aftersales or customer service role in the automotive industry. Exceptional interpersonal and communication skills. Strong organisational capabilities with attention to detail. A customer-focused mindset with a commitment to service excellence. Ability to work effectively in a team-oriented and fast-paced environment. A valid driver's licence is essential. If you are excited about the opportunity to serve customers and work in a dynamic dealership environment, we encourage you to apply! Benefits Include: Colleague Referral Scheme (£500 - £1000) • A range of Mercedes Benz training and leadership programmes • Platinum Plus Rewards Scheme • Colleague Car Purchase Scheme • Eye care Vouchers • Life Assurance (4 x annual salary) • 31 days holiday (including bank holidays), rising to 38 days with length of service • Wellbeing Support • Company Pension Committed to continuous fully funded Learning and Development

Responsibilities

The Aftersales Executive will manage customer inquiries related to aftersales services, schedule appointments, and collaborate with technical teams to ensure timely service delivery. Key duties include providing updates to customers and promoting aftersales products to meet performance targets.