WHAT DOES THE ROLE OF AFTERSALES LEADER INVOLVE?

• Ensure all warranty and repair work adheres to both manufacturer and company standards
• Manage the Service department’s budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materials
• Review pricing policies and ensure appropriate legislation is adhered to
• Lead your Service Team, motivating and coaching to over-achieve targets and KPIs
• Maintain a safe working environment, adhering to health and safety processes
• Enhance customer service levels to achieve a fantastic CSI score for your department

WHAT QUALITIES DO I NEED TO SUCCEED IN THE AFTERSALES LEADER ROLE?

• A background in running a successful workshop or parts department
• Experience of working in a fast-paced, target driven environment
• Impressive leadership skills, able to motivate a team to work together and exceed targets
• Strong business acumen, alongside great knowledge of consumer and vehicle legislation
• A passion for providing exceptional levels of customer service, and putting smiles on faces!

CALEX RECRUITMENT ARE SCREENING CANDIDATES FOR THIS ROLE, ON BEHALF OF STELLANTIS.

Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS.