ABOUT GAC GROUP

Established in June 1997, Guangzhou Automobile Group Co., Ltd. (GAC Group) is a prominent Chinese automotive manufacturer and has been listed among the Fortune Global 500 for 12 consecutive years.

ABOUT GAC INTERNATIONAL AUSTRALIA

In May 2025, GAC Group established GAC International Australia to oversee operations in Australia, New Zealand, Papua New Guinea, Fiji, and other Oceania countries. This strategic move aims to introduce GAC’s electric, hybrid and fuel-powered vehicles to the Australian market, offering consumers a diverse range of choices.
GAC International Australia is seeking passionate professionals to join our dynamic team. If you’re eager to be part of a forward-thinking company that values innovation and supports professional development, explore opportunities with GAC International Australia today!

ABOUT THIS ROLE

The Aftersales Manager is responsible for leading and optimizing all post-sales operations, including service, parts, technical support, and customer engagement. This position is responsible for delivering outstanding customer experiences, overseeing service operations and parts logistics, and ensuring adherence to OEM standards and internal key performance indicators (KPIs).

KEY RESPONSIBILITIES

• Develop and execute national aftersales strategy across service, parts, and customer satisfaction.
• Analyse Technical and warranty processes to identify improvement opportunities associated with customer / dealer’s product concerns.
• Responsible for AASRA and MVIS framework management, compliance and record keeping.
• Oversee the Recall and Campaign management local and HQ China requirements.
• Prepare and present regular reports on dealer network performance, highlighting successes, challenges, and recommendations.
• Build strong relationships with dealers, fostering trust and collaboration to achieve shared goals
• Monitor and maintain optimal stock levels of aftermarket parts to meet customer demand without overstocking.
• Implement inventory control systems to track parts usage, reorder points, and lead times.
• Conduct regular audits to ensure inventory accuracy and compliance with company standards.
• Work closely with internal departments, including Sales and Marketing, and Product Development, to ensure Aftersales initiatives align with broader business objectives.