Aftersales Manager at RMA Group Company Limited

Phnom Penh, Phnom Penh, Cambodia -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Customer Service, Technical Support, Performance Management, Process Improvement, Relationship Management, Troubleshooting, Warranty Management, Performance Metrics Analysis, Training Development, Interpersonal Communication, Complaint Handling

Industry

Motor Vehicle Manufacturing

Description

Job Description: Lead the after-sales team to provide excellent customer service and technical support. Ensure timely resolution of customer issues, complaints, and inquiries. Manage and mentor a team of after-sales representatives and technicians. Set performance targets, conduct evaluations, and provide ongoing training and development to enhance team capabilities. Develop and implement best practices for after-sales processes. Continuously review and refine procedures to improve efficiency and customer satisfaction. Build and maintain strong relationships with customers. Conduct follow-up communications to ensure their needs are met and gather feedback for continuous improvement. Oversee the technical support function, including troubleshooting, repair, and maintenance of products. Ensure that technical issues are addressed promptly and effectively. Manage warranty claims and product returns in accordance with company policies. Ensure that processes are clear, efficient, and customer friendly. Monitor and analyze after-sales performance metrics, such as response times, resolution rates, and customer satisfaction scores. Work closely with other departments, such as sales, product development, and quality assurance, to address customer feedback and improve product offerings. Develop and deliver training materials and programs for customers to help them effectively use and maintain their products. Job Requirements: Bachelor's degree in electrical Engineer, Sales, Marketing, or a related field. Minimum of 3 - 5 years of experience in Customer Service, Electrical Engineer or Sales. Solid understanding of automotive accessories and aftermarket products. Proven experience in managing a team and overseeing multiple service operations. Strong customer service orientation with experience in managing customer relationships and handling complaints. Excellent communication and interpersonal skills in both English and the local language. If you're interested, please send your CV to: Email: recruitment.kh@rmagroup.net- Telegram HR Contact Person: https://t.me/RMA_Cambodia_Career Contact HR at: 070 790 890

Responsibilities

Lead the after-sales team to provide technical support and ensure the timely resolution of customer issues and complaints. Develop best practices for after-sales processes and collaborate with other departments to improve product offerings based on customer feedback.