Aftersales Manager Service & Parts at Burjline Builders

Riffa, Southern Governorate, Bahrain -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Leadership, Departmental Profitability, Customer Satisfaction, Team Mentoring, Inventory Management, KPI Analysis, Budgeting, Financial Control, P&L Responsibility, Vehicle Service Knowledge, Parts Management, Problem Solving, Dealer Management Systems (DMS), Operational Efficiency, Stakeholder Management, Interpersonal Communication

Industry

Construction

Description

Job Overview Euro Motors is seeking an experienced and dedicated Aftersales Manager Service & Parts to join our team. Based in Sitrah, Bahrain, this is a Full-Time position within our expanding automotive division. The ideal candidate will be a strategic leader responsible for driving the performance and profitability of our aftersales departments, ensuring an exceptional standard of customer service. Responsibilities * Lead and manage the daily operations of the service and parts departments to achieve business objectives. * Develop and implement strategies to maximise departmental profitability and revenue streams. * Ensure the highest level of customer satisfaction is achieved and maintained, personally handling escalated complaints where necessary. * Recruit, train, and mentor a high-performing aftersales team, fostering a culture of continuous improvement and customer focus. * Manage parts inventory, controlling stock levels, ordering, and logistics to ensure optimal availability and efficiency. * Monitor and analyse departmental performance against key performance indicators (KPIs) and financial budgets. * Ensure all operations comply with brand standards, company policies, and health and safety regulations. * Build and maintain strong relationships with suppliers, manufacturers, and other key stakeholders. * Prepare and present regular performance reports to senior management. Qualifications * Proven experience in an Aftersales Manager or a similar senior role, preferably within the luxury automotive industry. * Strong leadership and team management skills with the ability to motivate and develop staff. * Exceptional customer service and interpersonal communication skills. * Demonstrable commercial acumen with experience in budgeting, financial control, and P&L responsibility. * In-depth technical knowledge of vehicle service, repair, and parts management. * Excellent organisational and problem-solving abilities. * Proficiency in using Dealer Management Systems (DMS) and other relevant software. * A strategic thinker with the ability to drive business growth and operational efficiency.

Responsibilities

Lead the daily operations of the service and parts departments to maximize profitability and revenue. Ensure high standards of customer satisfaction while managing inventory, staff development, and compliance with brand standards.