JOB OVERVIEW

The Aftersales Manager plays a pivotal role in ensuring customer satisfaction and loyalty post-purchase. This position is responsible for managing the aftersales team, developing strategies to enhance customer experience, and driving sales through upselling opportunities. The ideal candidate will possess strong communication skills, a passion for customer service, be commercially minded and motivated by setting, achieving and exceeding targets.

SKILLS

• Excellent organisational skills to manage multiple tasks efficiently while maintaining attention to detail.
• Strong communication skills, both verbal and written, to convey information clearly and persuasively.
• Proficient in using CRM software for tracking sales activities and customer interactions.
• Ability to identify upselling opportunities that align with customer needs, enhancing their overall experience.
• Excellent communication skills
  Job Type: Full-time
  Pay: £30,251.31-£66,397.14 per year

Benefits:

• Company car
• Company pension
• On-site parking

Work Location: In perso

• Oversee the aftersales team, providing guidance and support to ensure high performance and customer satisfaction.
• Develop and implement aftersales strategies that promote upselling and enhance customer engagement.
• Maintain regular communication with clients to address enquiries, resolve issues, and gather feedback on products and services.
• Utilise CRM software to track customer interactions, manage leads, and analyse sales data for continuous improvement.
• Collaborate with other departments to streamline processes and improve overall service delivery.
• Role Requirements: