Aftersales Manager - Volvo Cars South Africa at Volvo Cars

Irene, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

0.0

Posted On

12 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Aftersales management, Dealer network development, Customer experience management, Budget management, Warranty processes, Technical quality assurance, Leadership, Strategic planning, Operational execution, KPI management, Problem-solving, Continuous improvement, Stakeholder communication, Automotive operations

Industry

Motor Vehicle Manufacturing

Description

It’s all about peopleWe put people at the centre of everything we do. Being curious about what the people around us need and want is key to creating safe, personalised and sustainable mobility solutions. If you believe in the power of people and share our respect for human-centric innovation, you'll thrive at Volvo Cars. We are people who care about other people. With us, you’ll be surrounded by brilliant, curious colleagues all committed to making a difference.What you'll do The Aftersales Manager leads Service, Parts, Warranty, and Customer Support operations, ensuring compliance with Volvo standards while driving customer satisfaction, operational efficiency, and profitability. Further responsibilities are• Manage aftersales operations, KPIs, and compliance.• Support and develop dealer network performance.• Ensure premium customer experience and handle escalations.• Manage budgets, forecasts, and profitability.• Oversee warranty processes and technical quality.• Lead and develop teams across the network.What you'll bring A successful candidate combines strong leadership with a genuinely customer-firstapproach. You balance strategic direction with hands-on operational execution. Andcommunicate clearly with stakeholders at all levels, and keep a sharp focus on KPIsand performance outcomes. You’re also a proactive problem-solver, able to resolveissues quickly and drive continuous improvement.Further qualifications:• Bachelor’s degree in Engineering, Business, or related field.• 5–10+ years automotive aftersales or dealer operations experience.• Strong leadership, technical knowledge, and customer focus.Why join Volvo Cars?Are you ready to elevate the customer experience for one of the world’s leading premium automotive brands? Volvo Cars South Africa is looking for an Aftersales Manager to lead our Service, Parts, Warranty and Customer Support agenda across the network—driving performance, quality and profitable growth while putting customers at the heart of everything we do.Volvo Cars. For Life.For nearly a century, Volvo Cars has empowered people to move freely in a personal, sustainable and safe way. Today, we are driving bold advancements in electrification, sustainability and automotive safety. To realise our ambitious vision, we are seeking innovative minds who are ready to tackle the challenges of tomorrow – today.In our company, we believe extraordinary things are achieved by ordinary people with the drive to make a difference. Ready to take the next step?Submit your CV in English and tell us why you’re the ideal candidate for a new role at Volvo Cars. Applications must be received no later than the 3rd of May 2026. We are prioritising direct applications to ensure a fair and efficient application process.For questions regarding the recruitment process, please contact Recruiter Lotta Ericsson at lotta.ericsson@volvocars.com. For specific questions about the position, please reach out to Hiring Manager Grant Conrad Locke at grant.locke@volvocars.com.As part of the recruitment process, the final candidates might undergo a background check.We welcome your application!

Responsibilities

The Aftersales Manager leads service, parts, warranty, and customer support operations to ensure compliance with Volvo standards. They are responsible for driving dealer network performance, managing budgets, and overseeing technical quality to ensure a premium customer experience.