Aftersales Manager - Yeomans Nissan Bognor
We are looking for a hands-on Aftersales Manager to join our busy team at Yeomans Nissan Bognor. Customer service is our primary focus, so we require a good communicator who can lead from the front and is able to manage and motivate the team.
Responsibilities
Lead the entire Aftersales Team – Overseeing Parts, Service and Workshop teams.
Ensure targets/KPIs and Brand Standards are not only met, but exceeded.
Set objectives to maximise the profitability and performance of the Service Department.
Ensure the workshop is efficient and productivity rates are optimised.
Develop service department plans and budgets to achieve quarterly and annual targets.
Maintain financial and operational controls within the department.
Understand and report on key KPIs in a timely and accurate manner.
Ensure warranty procedures are followed correctly and monies are recovered promptly.
Respond swiftly to any customer complaints and ensure timely resolutions.
Responsible for recruitment and training within the department.
Aftersales Manager Requirements
A passion for delivering exceptional customer service.
Technical knowledge.
A proven track record of running a successful aftersales department, ideally in a main dealer environment.
The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives
Experience of developing and monitoring budgets
Strong communication and organisational skills with high levels of self-motivation
Bodyshop experience would be favourable, although not essential.
Benefits
25 days holiday + bank holidays
Company vehicle
Company pension
Life assurance policy
Extremely competitive salary based on experience
To apply please contact leon.ohara@yeomans.co.uk with a current CV and covering letter.
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Ref: Aftersales Manager
Working Hours
Location
Yeomans Nissan Bognor
Salary
Competitive Salary
Service
Closing Date
31/08/202

Please refer the Job description for details