AFTERSALES NETWORK DEVELOPMENT SPECIALIST – COLOGNE, GERMANY

At Lynk & Co, we are a dedicated team with a mission to establish Lynk & Co as a strong brand among German car buyers. As a national sales company, we oversee the marketing, sales, and distribution of Lynk & Co vehicles, associated products, and services within the German market. We are driving the transformation of commercial operations in Germany towards a Dual Distribution model, which integrates sales through authorized retailers, direct sales, and our online channel.

WHAT YOU’LL DO

Support, monitor, and grow the retailer and service network to ensure sufficient capacity for efficiently operating Sales, Vehicle Operations, Aftersales, and Service business.
Establish and maintain strong communication with German retailers and workshops via newsletters, personal meetings, and collaborative initiatives.
Represent retailer and service network interests in projects that impact retail operations and serve as a liaison between the network and Lynk & Co.
Support business development by ensuring that working with Lynk & Co remains a sustainable partnership and a profitable business for participating retailers and service partners.
Coordinate with architects, business owners, and finance teams to ensure retail partners meet company standards and deliver an optimal customer experience.
Execute the onboarding process for new retail partners, ensuring they receive thorough training on company policies, product knowledge, operational standards, and store processes.
Provide support for aftersales services, including warranty, returns, repairs, and customer service programs.
Collaborate with cross-functional teams, including Sales, Operations, and Customer Service, to align aftersales programs with retail strategies and meet customer experience goals.