Aftersales Service Quality Specialist at BYD Australia

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Aftersales Management, Project Management, Automotive Compliance, Customer Service, Problem Solving, Communication, Interpersonal Skills, Collaboration, Time Management, Organizational Skills, Detail-Oriented, Proactive, Adaptability, Process Improvement, Technical Knowledge, Warranty Management

Industry

Motor Vehicle Manufacturing

Description

About BYD BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions. As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience. About the Role Based in BYD's Melbourne office in Mulgrave, you will play a key role in supporting the day-to-day operations of the Aftersales Operations Team. This role focuses on managing service quality and ensuring compliance with regulatory obligations and company standards, as well as enhancing internal policies and processes to deliver exceptional customer satisfaction and network experiences. On offer is an Aftersales Service Quality Specialist position and your day-to-day duties will include but not be limited to: · Manage vehicle and product recalls to ensure high levels of compliance and customer satisfaction. · Support the Aftersales Team in the management of critical customer cases and provide support for resolution. · Prepare Aftersales reports that identify opportunities to improve service and network quality. · Review and recommend customer service offers to enhance our point of difference and value within the market. · Manage and enhance Aftersales internal and network policies to deliver exceptional customer experience and operational efficiency. · Support Regional Service Managers in identifying key focus areas to deliver exceptional customer experiences. · Work closely with the Technical and Warranty Teams to drive process improvements. · Support the IT Team in delivering customer experience enhancements and improved service quality programs. · Monitor and report on opportunities to improve servicing quality and customer experience, including key areas such as “fix it right the first time” KPIs. · Contribute to a collaborative, high-performing, and customer-focused team environment. Key requirements: · Experience working within the Aftersales or Project Management function at an OEM or automotive dealership. · Strong understanding of automotive compliance requirements and consumer rights related to product and service quality. · Experience managing automotive recall processes and associated compliance requirements. · Strong problem-solving skills, with the ability to manage complex cases both independently and as part of a team. · Excellent communication, interpersonal, and cross-functional collaboration skills. Excellent time management and organizational skills, with the ability to prioritise multiple tasks effectively. · Detail-oriented, flexible, and proactive in responding to changing business needs. · Highly adaptable, with the ability to work effectively in a fast-paced, dynamic environment. HOW TO APPLY If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume. BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.

Responsibilities

The Aftersales Service Quality Specialist will manage vehicle and product recalls, support critical customer cases, and prepare reports to improve service quality. The role also involves enhancing internal policies and collaborating with various teams to ensure exceptional customer experiences.