ABOUT US

Calibo is Australia’s leading wholesaler of ceiling fans and lighting, trusted by retailers nationwide for our reliability, service, and innovation. Our proudly Australian-designed products blend cutting-edge engineering with elegant style—built to perform in any home or commercial space. As we continue to grow, we’re seeking a motivated Aftersales Support Technician to help us deliver exceptional service and technical expertise to our customers.

THE ROLE

You are the vital link between our products and the people who use them. In this hands-on position, you’ll ensure every ceiling fan, light fitting, and control accessory we sell continues to delight - long after installation. You’ll troubleshoot technical issues, manage warranty claims, and provide clear, calm guidance to electricians, retailers, and end users alike.

KEY RESPONSIBILITIES

• Technical Support: Resolve queries on ceiling fans, lighting fixtures, remote controls, and related hardware—over phone and email.
• Warranty & Replacements: Process claims, coordinate timely parts dispatch, and manage replacements with professionalism.
• Issue Troubleshooting: Work directly with trade customers and internal teams to diagnose and fix product issues.
• Service Records & CRM: Accurately log support tickets, update customer records, and maintain service documentation.
• Cross-Team Liaison: Collaborate with Sales, Warehouse, and Product Development to ensure smooth, end-to-end support.
• Continuous Improvement: Spot recurring faults and feed insights back into product enhancements.
• Documentation & Training Tools: Help maintain and refine installation guides, troubleshooting flowcharts, and training materials.
• Product & Part Testing: Assist in hands-on testing to validate component performance and reliability.