Aftersales Team Lead - Full Time at Jumia Technologies AG

, , Senegal -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Process Optimization, Logistics Management, Customer Service, Reporting, Error Resolution, Order Fulfillment, Performance Tracking

Industry

technology;Information and Internet

Description

About Jumia: Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers. Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa. In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange. What you will be doing: Successful daily shipment of customer orders in alignment with the predefined targets Zero-percentage error rate of customer orders Be accountable and responsible for all picking slips in circulation Ensure that all customers' orders are picked and shipped within the applicable timelines Successful management, growth, and development of the picking and packing team Drive and implement process optimization to ensure maximum output Enough and successful management of the 3rd Party Logistics Service Provider Manage and resolve all picking errors within the predefined lead times Provide daily reporting on output Provide constructive insight and feedback if targets are not reached Responsible and managing of all customer shipping queries within an acceptable timeframe We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African e-commerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders Please ensure to only apply for jobs with Jumia through our official website. Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.

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Responsibilities

The Aftersales Team Lead is responsible for the successful daily shipment of customer orders and ensuring a zero-percentage error rate. This role includes managing the picking and packing team, optimizing processes, and handling customer shipping queries.