AGC Team Member at Rank Group

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

31 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Electronic Gaming Machine Support, Cash Handling, Conflict Resolution, Food and Beverage Preparation, Technical Troubleshooting, Compliance, Attention to Detail

Industry

Gambling Facilities and Casinos

Description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen. Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back. We’re building something special at Grosvenor Casinos. Join us and be part of it. We’re looking for a confident, customer-focused team member to deliver a first-class experience across our electronic gaming area. You’ll be at the heart of the action, engaging with customers, supporting play on machines, and ensuring everything runs smoothly, safely, and to the highest standards. What you’ll do: Deliver exceptional, professional service Support customers with electronic gaming machines and resolve basic issues Maintain machine performance, cleanliness, and presentation Promote offers and create an engaging, welcoming atmosphere Prepare food and drink in line with hygiene standards Work with internal teams and external providers to minimise downtime Support cash handling, reporting, and compliance What we’re looking for: Strong customer service skills with a proactive approach Confidence in a fast-paced, customer-facing environment Good attention to detail and commitment to standards Basic technical confidence (full training provided) Why Join Us? As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand. Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded. A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills. Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters. High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do. Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group. We’re for Everyone If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you. At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know. #GrosvenorCasinos

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Responsibilities

Deliver professional customer service and support within the electronic gaming area, ensuring machines are functional and well-presented. Responsibilities include preparing food and drinks, handling cash, and maintaining a welcoming atmosphere for guests.