SKILLS AND ATTRIBUTES NEEDED

· Great communication and interpersonal skills
· A pleasant and friendly manner
· Basic numeracy skills
· An eye for detail
· Enjoy working as part of a team
· Trustworthy and reliable
· Basic Computer Skills

AS A VOLUNTEER WE WOULD ASK YOU TO

· Support the Mission and Vision of Age UK East Sussex by helping us to ensure that our county is a place where people in later life flourish
· Be available to volunteer for at least one regular shift each week. We are ideally looking for someone to volunteer for the minimum of 4 hours.
· Adhere to Age UK East Sussex confidentiality and equal opportunities policies maintaining discretion and confidentiality at all times
· Be reliable and conscientious
· Attend all training and information days, group meetings and supervision
· Exercise patience and understanding when dealing with customers

PURPOSE

To assist the Shop Manger in the running of an Age UK East Sussex Charity Shop with a focus on serving customers, driving sales and store presentation.

ROLE OF THE VOLUNTEER

· Greet and thank customers in a polite and friendly manner
· Assist customers in choosing items and actively promote sales
· Replenish and display stock in the shop throughout the day
· Receive donations and complete Gift Aid paperwork
· Handle cash and operate the till following correct procedure
· Take credit card payments using the Streamline system
· Assist in keeping the shop clean and tidy following the cleaning rota
· Answer Telephone and speak to customers
· Undertake other tasks as required by the Shop Manager