SKILLS & EXPERIENCE

• Leadership experience within community services
• Understanding of aged care funding streams and legislation
• Business development and networking skills
• Experience working in dynamic, high volume environments
• Ability to facilitate change management and create positive team culture
• Current drivers licence
• Qualifications in Human services or similar
• Strong time management, multitasking, prioritising and organisational skills

ABOUT THE ROLE

Leading and managing a team of care coordinators you will facilitate high-quality service provision while ensuring that contract and service eligibility expectations are met across existing and new in-home aged care services across Canberra.
The successful candidate will have strong knowledge and experience in local in home Aged Care services and funding, be a relationship focused leader and have experience in networking and business development within the community services sector in order to drive the growth of our Aged Care programs.
This is a Permanent Full-Time position with hybrid work from home & office arrangements.

KEY RESPONSIBILITIES

• Manage programs ensuring compliance with legislation, standards, contracts and internal policies.
• Lead and develop care-coordinators, fostering partnerships with Aged Care teams
• Align program services with budgets, business plans, client needs and rostering requirements
• Develop systems for effective program management and ensure quality per legislation and funding standards.
• Conduct audits, manage risks and complaints, liaise on high needs clients, and promote continuous improvement.
• Handle escalations and complaints, advise on state-wide program status, and support team development and growth.
  Successful candidates will be required to clear probity checks including a National Criminal History Record Check.