Agency AM Team Lead at Accenture

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Agency Sales, Digital Marketing, Account Management, CRM Proficiency, Sales Forecasting, KPI Management, Stakeholder Management, Recruitment, Strategic Planning, Operational Efficiency, Customer Experience, Presentation Skills, Interpersonal Communication, Conflict Resolution, Go-To-Market Strategy

Industry

Business Consulting and Services

Description

About the Opportunity Accenture offers an exciting opportunity for a people-focused Sales Manager to lead and inspire a team of Agency Sales Representatives within Pinterest’s dynamic digital marketing environment. You will drive measurable outcomes for Pinterest by leveraging innovative ad solutions that help businesses build brand awareness, increase sales, and engage target audiences on their cutting-edge social media platform. In this role, you will coach a world-class team to deliver exceptional customer experiences through strategic sales and account management. Beyond team leadership, you will develop programs to scale Pinterest’s operations, solve customer challenges, and drive revenue growth by delivering superior customer sales experiences. As a successful candidate, your priorities will be your customers and team. You will mentor and coach the team to exceed customer expectations, identify sales opportunities, and optimize workflows. Success requires exceptional people management, analytical skills, a willingness to innovate, and a passion for driving revenue growth while thriving in a dynamic team environment. Responsibilities Manage a high-performing team of Agency Sales Representatives, dedicated to supporting and expanding both new and existing agency partnerships and their advertisers. Drive revenue growth by setting and achieving strategic goals through effective go-to-market strategies, gap-to-goal plans, and consistent KPI management. Analyze team and book-of-business performance to identify obstacles and implement solutions that enhance productivity and success. Recruit, develop, coach, and retain top talent to build and maintain a high-performing Agency Sales team. Foster a results-driven culture by motivating the team to meet and exceed individual and collective KPIs and targets. Conduct regular one-on-one meetings with team members to review performance, set objectives, and provide actionable feedback for improvement. Perform weekly call evaluations to ensure adherence to regulatory requirements, alignment with best practices, and consistency in customer engagement. Provide leadership, mentorship, and development opportunities to empower team members while leveraging their strengths to drive optimal performance. Oversee daily operations and workflows of the team, ensuring they are organized, efficient, and aligned with business goals. Create a collaborative learning environment that encourages knowledge sharing and continuous improvement. Act as an escalation point for complex or high-priority client queries, ensuring swift resolution and client satisfaction. Ensure all client Service Level Agreement (SLA) targets are consistently met across key areas such as performance management, people management, quality assurance, recruitment, policy communication, transition management, and more. Qualifications Proven experience in leading an Agency Sales team within the digital marketing industry, with a strong understanding of the independent agency landscape in Australia and New Zealand. Expertise in digital advertising, including demonstrated ability to forecast sales opportunities, set goals, and monitor sales activity effectively. Experience in recruiting and hiring top talent for high-performing agency sales teams. Strong business relationship management skills, with the ability to build effective partnerships across all levels of internal and external stakeholders. Exceptional oral, written, presentation, and interpersonal communication skills. Proficiency in CRM platforms or comparable sales force automation tools, with a solid understanding of their application in sales processes. Comprehensive knowledge of technology and social media channels, with the ability to leverage these for business growth. Proven ability to identify and lead initiatives that drive service improvements and operational efficiency. Experience managing escalations from clients and internal teams within contact center or queue-based environments is a plus. Demonstrated success in developing, measuring, and documenting improved efficiencies in workflows and system processes. Strong leadership capabilities with the ability to articulate team goals, communicate a clear vision, and consistently deliver results. Excellent influencing skills and a proven ability to collaborate with cross-functional business stakeholders effectively. Outstanding customer service orientation, coupled with the ability to remain calm and professional under pressure. High energy, passion for the role, and a positive attitude paired with a good sense of humor. #LI-GM About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement for Australia: At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture

Responsibilities

Lead and coach a team of Agency Sales Representatives to drive revenue growth and enhance customer experiences for Pinterest. Oversee daily operations, manage KPIs, and develop programs to scale operations and solve complex client challenges.