Agency Banking Co-ordinator at Standard Bank - UK

Lilongwe, Lilongwe, Malawi -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Agent Onboarding, Relationship Management, Operational Oversight, Troubleshooting, Teamwork, Communication, Data Analysis

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description To drive the execution of agency banking sales, distribution, and operational strategies within the assigned region. The Regional Coordinator will be responsible for recruiting and onboarding agents, managing their performance, delivering training programs, and ensuring sustained transaction growth. This role is pivotal in expanding the agency network and enhancing service delivery to achieve regional business objectives. Qualifications Qualification and Experience Bachelor’s degree in Business Administration, Banking, Sales, Marketing, or a related field. 5–7 years of experience in financial services, or FinTech, with a strong background in sales and distribution. Proven track record in field sales, agent network management, or mobile money operations (minimum 3–5 years). Strong understanding of agency banking models, digital financial services, and regional market dynamics. Ability to work independently and travel frequently within the region. Skills in agent onboarding, relationship management, operational oversight, and troubleshooting. Strong teamwork, communication, and basic data analysis and reporting capabilities Skills & Competencies: Ability to work independently and travel frequently within the region. Proven expertise in field sales execution. Agent onboarding and relationship management. Operational oversight and troubleshooting. Strong teamwork and communication skills. Basic data analysis and reporting capabilities. Key Responsibilities Drive regional agency banking growth by achieving sales, transaction, and customer acquisition targets. Build and maintain strong relationships with agents to ensure loyalty, engagement, and sustained performance. Recruit, assess, and onboard qualified agents, ensuring alignment with business standards and strategic goals. Provide ongoing coaching and support to agents through regular field visits and performance reviews. Ensure compliance with regulatory requirements, internal policies, and anti-money laundering and counter-financing of terrorism guidelines. Deliver training and capacity-building sessions for agents on products, systems, and customer service excellence. Act as the primary point of contact for agents, resolving operational challenges and ensuring business continuity. Gather market intelligence, analyze performance trends, and submit timely reports to inform regional strategy. Additional Information Behavioural Competencies: Articulating Information Establishing Rapport Meeting Timescales Team Working Upholding Standards Technical Competencies: Creative Problem Solving Product and Services Knowledge Verbal Communication Written Communication Business Segment: Personal & Private Banking

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Responsibilities

The Agency Banking Co-ordinator will drive regional agency banking growth by achieving sales and transaction targets while building strong relationships with agents. They will also be responsible for recruiting and onboarding agents, providing training, and ensuring compliance with regulatory requirements.