Agency Bill Team Lead at Shepherd Insurance LLC

Carmel, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Agency Bill Workflows, Trust Accounting Principles, Bank Reconciliations, Team Leadership, Accounts Receivable, Accounts Payable, Payment Application, Suspense Items Resolution, General Ledger Accuracy, Internal Controls, AMS360, Coaching, Performance Management, Process Improvement, Audit Support, Risk Management

Industry

Insurance

Description

Description JOB SUMMARY: This is an ideal opportunity to work at a growing organization with a strong family culture. Shepherd Insurance is a privately-owned insurance agency that has delivered risk management solutions since 1977. With a wide variety of insurance and financial products, we are among the largest independent agencies in the country. The Agency Bill Team Lead is responsible for overseeing and actively performing agency bill accounts receivable and accounts payable functions within the insurance agency. This role is approximately 70% hands-on processing and review and 30% team leadership and oversight. The position ensures accurate handling of insured payments, carrier and broker remittances, bank and trust account reconciliations, and overall trust accounting compliance, while leading and developing a small team of 2–3 agency bill specialists. ROLES AND RESPONSIBILITIES: Perform and review agency bill accounts receivable and accounts payable activities. Apply, review, and reconcile insured payments, including checks, ACH, credit cards, and premium finance payments. Process and review payments to carriers and brokers, ensuring accuracy, proper timing, and adherence to carrier agreements. Monitor outstanding receivables, aged balances, and collection activity. Review and resolve suspense items, unapplied cash, and posting discrepancies. Prepare and/or review monthly agency bill and trust account reconciliations. Prepare and review bank reconciliations for operating and trust accounts, ensuring timely completion and resolution of discrepancies. Ensure agency bill activity is accurately reflected in the general ledger. Research and resolve complex billing issues in collaboration with producers, operations, and accounting. Review and process refunds, write-offs, and corrections in accordance with agency policy. Oversee and assist with premium finance company payments and reconciliations. Lead, coach, and support a team of 2–3 agency bill team members. Assign work, manage daily priorities, and ensure deadlines and service standards are met. Review work for accuracy and completeness, providing guidance and corrective feedback. Serve as the escalation point for complex or sensitive agency bill issues. Assist with hiring, onboarding, training, and performance management. Promote consistency, accountability, and accuracy across the agency bill function. Ensure compliance with trust accounting requirements and internal cash handling controls. Maintain strong controls over bank reconciliations, cash activity, and trust balances. Maintain strong internal controls to reduce errors, audit findings, and E&O exposure. Support internal and external audits by providing documentation and explanations related to agency bill activity and bank reconciliations. Identify opportunities to improve efficiency, accuracy, and scalability of agency bill and reconciliation processes. Maintain and update agency bill procedures and training documentation. Utilize the agency management system effectively; AMS360 experience preferred. Perform other related duties as assigned. Requirements Advanced knowledge of insurance agency bill workflows and accounting. Strong understanding of trust accounting principles. Experience preparing and reviewing bank reconciliations. Exceptional attention to detail and reconciliation skills. Ability to balance hands-on processing with team leadership responsibilities. Proven experience mentoring or leading a small team. Strong organizational and time management skills. Clear, professional written and verbal communication skills. EDUCATION AND EXPERIENCE REQUIREMENTS 5+ years of experience in insurance agency accounting or agency bill operations. Prior experience in a lead or supervisory role. Experience with AMS360 (preferred, not required). Education requirement: High school diploma or equivalent (GED) is required. College degree in Accounting, Finance or Business preferred, not necessary. Familiarity with carrier payment schedules, audits, and agency agreements. WORKING CONDITIONS/PHYSICAL DEMANDS The work environment and physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the role. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is typically moderate. Some travel may be required, including local driving and occasional overnight trips for meetings, training, or events.

Responsibilities

The Agency Bill Team Lead oversees and actively performs agency bill accounts receivable and accounts payable functions, ensuring accurate handling of insured payments, carrier remittances, and trust account reconciliations. This role also involves leading, coaching, and developing a small team of 2–3 agency bill specialists while ensuring compliance with trust accounting requirements.