Agency Business Analytics, Specialist at AIA

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

0.0

Posted On

02 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Strategy, Agent Engagement, Data Analysis, Project Management, Communication Skills, Interpersonal Skills, UX Experience, Digital Transformation, Technology Adoption, Analytical Capabilities, Stakeholder Collaboration, Training Programs, Big Data, Business Insights, User Acceptance Testing, Agent Behaviour

Industry

Insurance

Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role The incumbent will assist supervisor to formulate agency digital strategy to achieve the assigned goals below by deepening agent engagement and enhancing agent experience along the entire agent journey via digital innovation, data and technology adoption and • Support implementation of agency digitalisation roadmap • Support on agent analytics data foundation and deliver analytical capabilities with a focus on agent behaviour Roles and Responsibilities: Agency Digital Transformation Participation to formulate, drive and industrialize Digital Agent Engagement strategies applicable in maximizing agent productivity and agent retention Continuous development & knowledge build-up of the team for the application of new digital technology. Assist supervisor to maintain stability of the core agency digital platforms including but not limited to iPA 2.0, AIA Smart 2.0, and other future-proof digital platforms through effective communication and monitoring control with IT / system developer Assist supervisor to collaborate with various business units for gathering user requirement & User Acceptance Test to develop/revamp digital platforms and solutions by capitalizing on technology to enhance agent engagement Through frequent visits with District Directors and Leaders backed by data analysis and determine & propose initiative to engage more users Assist the superior in developing strategic plan to uplift the number of users in core agency digital platforms Co-ordinate with internal (ABDD) & external stakeholders and Project Manager (Strategy Planning) to ensure Agency requirements are implemented/ delivered. Monitor project progress/ status and alert management on key issues related to agency and facilitate development/ execution of mitigation plan. Conduct programs including but not limited to training / promotion / incentive campaign from time to time to drive adoption of new initiatives Data and Technology Adoption Source, scale and implement new technology and digital capabilities to AIA HK through partnership with insurance technology partners Support development of agent analytics data foundation (Agent Single View) and deliver agent behavioural analytics deliverables to business units within Agency Understand agent behaviour & monitor movements of key agent’s segments thru big data, providing business insights and recommendation that are relevant in relation to agent strategy and behaviours Enable the dialogue about the value and meaning of the analytic insights, and making it easy for business stakeholders and senior management to apply data-driving decisions across the business Support implementation of agent analytics/digital solutions within agency business unit, as well as District directors. Contribute ideas on enriching the agent data. Minimum Job Requirements: University / College Graduate with minimum of 1-3 years relevant working experience in the insurance industry Knowledge in execution & project implementation an advantage Outgoing with good communication and interpersonal skills Extensive IT and Digital apps development knowledge Demonstrated depth of UX experience and creativity. Proficient in written and spoken English and Chinese (Cantonese and Putonghua) Strong project management skills, self-motivated and willing to meet challenges Articulate, with excellent oral and written communication skills. Adaptable, able to interact and build strong relationships with people from a diverse range of backgrounds; Proven successful experience in managing digital transformation team for driving digital innovation projects and a strong understanding of different digital systems and tools plus technical and business know-how; Others: You are required to obtain relevant licence if your job involves in regulated activities Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

Responsibilities

The incumbent will assist in formulating agency digital strategy to enhance agent engagement and experience through digital innovation and data adoption. Responsibilities include supporting the implementation of the agency digitalization roadmap and collaborating with various business units to develop digital platforms and solutions.