(aka the one who actually runs the place)
Mona Vale, Sydney NSW
Full time (open to be flexible here for the right candidate!)
$80,000 – $85,000 plus Super

ABOUT US

We’re Hey V.A, a full-service agency blending in-house structure with a virtual delivery model. We offer admin, design, digital marketing, tech support and more to ambitious small businesses. Our clients are a mix of service-based and e-commerce brands, and we help them grow, streamline and show up with confidence. Known for our smart strategies, calm delivery and high standards, we’re now looking for an experienced Agency Manager to step into a key leadership role across the business.

ABOUT THE ROLE

This is an in-office leadership role based in Mona Vale. You’ll be the glue that holds our small team together. Part agency manager, part project overseer, part client wrangler, total all-rounder. You’ll report directly to Maddi (Director), manage internal ops, and help shape the day-to-day delivery across client work. You’ll also help to run discovery calls, confidently connecting with new leads and handing them off to the right team member when they come on board.

WHAT YOU’LL BE DOING

• Team leadership: Run monthly 1:1s, support team development, review KPIs, and ensure staff feel supported and aligned
• Client management: Oversee your own small portfolio, take over client comms post-discovery call, and run new discovery calls when needed
• Ops and delivery: Allocate retainer hours, manage team capacity, keep projects on track, and refine systems as needed
• Financial oversight: Monitor team profitability, maintain our tracking spreadsheets, and flag any gaps in delivery or cost-efficiency
• Strategic support: Contribute to business development ideas, strategic planning, and identifying opportunities for growth

WHY IS THIS ROLE AVAILABLE?

After two incredible years with us, our beautiful Brooke is heading off to travel the world while she can. She’ll be starting her Masters in Psychology next year (yes, she’s that good), and we couldn’t be more proud of her.