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Agency Officer, CCO - SCR Agency Management MY at CIMB Group Malaysia

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Performance Management, Customer Service, Compliance, People Management, Reporting, Fraud Mitigation, Audit Reviews, Business Partner Management, Regulatory Compliance, Communication, Problem Solving, Team Collaboration, Data Analysis, Policy Adherence, Performance Improvement, System Monitoring

Industry

Banking

Description

Business Partners Performance and Management Attend incoming calls from Business Partners relating to targets, system defects issues, performance and others Attend complaints/enquiries from business partners or internal parties within the stipulated timeline To ensure monthly target is given to all Business Partner and performance is evaluated via monthly report card and exercise the Performance Improvement Plan (PIP) on timely basis. Undertake other duties assigned by Management from time to time Involvement in the empanelment and termination of Business Partners To consistently check on the assignment, abort, adnormality in Business Partner systems on accounts assigned (JURIS) People Management Liaise with Team Manager on customer’s and Business Partners’ issues Liaise with other relevant departments or teams on daily reporting (if any) Liasie with other Departments (Group Compliance, Group Procurement and etc) Regulatory Compliance Ensure satisfactory rating on all audit reviews. Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc. Highlight suspicious and new account behavior to Team Manager to mitigate fraud. Close involvement with SCR Compliance on all Business Partners guidelines, process and compliance matters.

Responsibilities

The Agency Officer is responsible for managing the performance and issues related to Business Partners, ensuring compliance with internal policies and regulations. This includes handling complaints, evaluating performance, and liaising with various departments to address concerns.