Agency Services Coordinator at Arkansas Foodbank

Little Rock, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

20.67

Posted On

17 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Agency Partner Support, Technical Support, Compliance Monitoring, Food Safety Standards, Relationship Building, Community Partnerships, Program Implementation, Capacity Building, Database Maintenance, Interpersonal Skills, Communication Skills, Project Management, Technology Utilization, Reporting, ServSafe Certification

Industry

Non-profit Organization Management

Description

Description The Agency Services Coordinator is responsible for supporting and providing counsel to new and existing agency partners. They are responsible for assisting agencies with technical support regarding agency tools, programs and compliance. This position conducts scheduled and unscheduled site visits for compliance monitoring ensuring all state, federal, Arkansas Foodbank, Feeding America, health, food safety, and facility operation standards are met. This position requires up to 80% in-state travel. They take an active role in building relationships with the agencies and identifying and maintaining community partnerships and collaboration efforts. This position requires an understanding of all Arkansas Foodbank food safety policies and compliance with all food safety related procedures, including attaining and maintaining ServSafe certification. The Agency Services Coordinator is a vital member of the Programs department and collaborates with them to support the implementation of new strategies, programs or initiatives. As a team they will work with member agencies to increase member capacity in order to better support the communities they serve. Requirements 1. Conduct scheduled and unscheduled site visits for compliance monitoring and new agency approvals, ensuring all state, federal, Arkansas Foodbank, Feeding America, health, food safety, and facility operation standards are met. 2. Counsel new and existing agencies regarding compliance, policy and programs. 3. Develop and maintain working relationships with agencies via telephone, mail, virtual settings, and in person. 4. Maintain agency and related databases and records (electronic databases and paper files) ensuring accurate and complete data and service information. 5. Maintain an understanding of all Arkansas Foodbank food safety policies and compliance with all food safety related procedures, including attaining and maintaining ServSafe certification. 6. Work with Operations staff to identify and support agency retail partners. 7. Provide agencies technical assistance regarding agency tools, compliance and programs 8. Work with Arkansas Foodbank staff and member agencies to increase member capacity 9. Support Arkansas Foodbank staff and agencies in the implementation of new strategies, programs or initiatives. 10. Provide support with projects and special events including training opportunities, agency onboarding, community meetings, and other Programs events as needed. 11. Provide support with identifying and maintaining community partnerships and collaboration efforts. 12. Demonstrated strong interpersonal skills, sound judgment, and the ability to work independently as well as collaboratively internally and externally. 13. Ability to build and maintain effective working relationship with diverse stakeholders. 14. Exceptional communication skills, demonstrated through written work and speaking experience with diverse audiences. 15. Ability to conduct oneself in a calm and professional manner when dealing with the public and/or difficult situations. 16. Ability to manage multiple projects simultaneously. 17. Comfortable learning new technology, as well as an eagerness to utilize daily required software systems. 18. Ability to travel up to 80% of the time in-state. 19. Provide timely and accurate monthly and/or quarterly reports. 20. Participate in departmental planning, budgeting and staff development. Qualifications The following qualifications are preferred for the candidate or employee, however, other job-related education and/or experience may be substituted for all or part of these basic requirements upon approval of management. · The equivalent of a bachelor’s degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) preferably in Social Work, Business, Nonprofit Management, Community Development, Health Administration, or a related field · Minimum two (2) years of experience in community outreach, service leadership, social services, or related field · Experience in a non-profit organization is preferred · Proficiency in Microsoft Office applications, particularly Outlook, Word, Excel, PowerPoint, and Teams. · Valid Arkansas driver’s license and proof of insurance required · Must pass a background check Must pass a preemployment drug screening

Responsibilities

The Agency Services Coordinator supports new and existing agency partners by providing counsel, technical assistance on tools and programs, and conducting site visits for compliance monitoring regarding state, federal, and food safety standards. This role is also responsible for building relationships with agencies and collaborating with the Programs department to implement new strategies and increase member capacity.