- ENGLISH WILL FOLLOW -

Poste : Agent(e) – Centre d’appel
Division : Distinctive
Lieu : Montréal-Nord
Horaire : Temps plein (37.5 heures)
Entrée en fonction : Dès que possible

WHO WE ARE:

At Groupe Amiel, we’re passionate about household appliances in all their forms: sales, distribution, service and responsible recycling. We combine innovation, modernity and environmental awareness to offer sustainable, accessible and efficient solutions.
Our actions are guided by our values of collaboration, respect, professionalism and modernity. Committed to a concrete approach to equity, diversity and inclusion (EDI), we build a workplace that is welcoming and representative of today’s society.
Looking to the future, we are embarking on a digital transition integrating advanced technological tools, including artificial intelligence, to enhance the customer experience.

• Provide quick, empathetic, and professional support by phone, email, chat, or in person.
• Manage orders, returns, complaints, and product inquiries.
• Accurately document interactions in the CRM or ERP system.
• Follow internal processes for escalation or special handling cases.
• Collaborate with logistics, sales, and warehouse teams to resolve customer issues.
• Keep up to date on company products, promotions, and policies.
• Support B2B customers with order taking, inventory checks, and logistics updates.
• Build lasting relationships with business customers through proactive follow-ups.
• Coordinate with sales representatives and purchasing teams to ensure the accuracy of wholesale orders and delivery times.
• Handle credit, billing, and account issues with discretion and professionalism.
• Provide exceptional service in French and English (calls from provinces other than Quebec).