Agent-Air Import Customer Service at Expeditors

Samut Prakan, Samut Prakan, Thailand -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Logistics, Shipment tracking, Inbound documentation, Billing, Customs clearance coordination, Communication, Computer literacy, Typing, Data entry, Problem solving, Credit monitoring

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 18,000 trained professionals 346 locations worldwide Fortune 500 Globally unified systems Job Description To fully inform customers about inbound shipments and arrival notice eg. By sending pre-alert and answer general telephone inquiries professionally. To trace & track shipments with airlines and overseas branches for smooth operations. To check customers’ credit line and the term with issued report. To assist on following-up payment from customers especially non-credit accounts. To handle claims and PNC to airline. To assist in solving consol settlement problems and Break-bulk clerk workload. To coordinate with sales and oversea branches for correct rates quoted to customers. To follow up Delivery Order from Airport. To authorize release of correct freights to respective customers and fully check the customer’s credit limits. To check, review and verify inbound documents. To input event codes as per Operation Process Standard. To reply overseas for shipment tracking. To generate billing of invoices for shipment customs clear through Expeditors. To act as customs clearance coordinator between customers, terminal operators and brokerage team. To take up additional assignments as required to meet with the Company needs. Qualifications University graduate, preferably with minimum 1 year's relevant experience. Good communication in English. Typing skills and computer literacy. Additional Information Expeditors offers excellent benefits Paid Vacation, Holiday, Sick Time. Group Medical & Accident Insurance. Employee Stock Purchase Plan. Training and Personnel Development Program. Work Location : Suvarnabhumi Airport Office, Free Zone, Bangphli, Samut Prakarn Province. All your information will be kept confidential according to EEO guidelines.

Responsibilities

The role involves managing inbound air import shipments, tracking cargo, and coordinating with airlines and overseas branches to ensure smooth operations. Additionally, the agent is responsible for verifying documentation, handling billing, and acting as a liaison for customs clearance.