[English below]
Focal est le leader français des haut-parleurs et des systèmes acoustiques haute-fidélité, reconnu dans le monde entier. C’est aussi une marque riche de valeurs fortes, qui porte haut l’excellence de son savoir-faire «Made in France», héritée de plus de 40 ans de recherche & développement. À la fois entreprise du patrimoine vivant et entreprise de haute technologie, Focal se positionne résolument en haut de gamme, avec des enceintes et solutions audio «premium».

ABILITIES REQUIRED

• Very good command of English (the work will be 95% in English)
• Organized, autonomous and detail-oriented
• Ability to work under pressure
• Ability to work within a team
• Attitude based on customer service
• Ability to handle problem situations
• Computer skills (Office Suite)
  Hours : Monday-Friday
  Salary : based on experience

• Provide knowledgeable technical support and troubleshooting
• Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced
• Consult internal software, tools and guides, to research customer issues and implement solutions
• Document customer records with log of problems and solutions for use by other Technical Support Representatives.
• Deliver exceptional customer experience while staying within our support scope guidelines
• Promote and sell the features, advantages, and benefits of client products and services to our customers
• Employ time management and multi-tasking skills to maintain high service levels
• Thoroughly document customer interactions and escalate potential service issues
• Identify opportunities to improve customer service levels
• Provide feedback to leadership teams to improve environment
• Various other duties as needed