Agent – Business Operations at lastminute.com

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ticketing, Airline Check-in, Customer Service, English Proficiency, Conflict Resolution, Computer Literacy, Web Portal Navigation, Attention to Detail

Industry

Software Development

Description

Company Description At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. Job Description We are looking for a Agent – Business Operations to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are Skilled into Ticketing & Check-in’s keep on reading, as you might be the perfect fit for this job. The job in brief: Job Title - Agent - Business Operations Working model – WFO 6days/week Team - you will join the Airobot team within the India Operations department. Level - Professional Location - Bengaluru, India Contract - Permanent - full-time (India 48 h/week) What your impact will be Identifying customer needs Recommending solutions to improve the quality Completing the airline check-in in a timely and accurate way Tracking the daily work Reporting to supervisors Forwarding unresolved queries to specialists To be successful in this role, agents should have good exploring skills, patience, Attention to fill correct details, conflict resolution and computer literacy who’s able to earn our clients’ trust. Agents should also be able to help establish our reputation as a company that offers Excellent customer support by giving timely feedback to improve the quality. Qualifications Your expertise Excellent English knowledge Customer service attitude Good in exploring web portal options Willing to work in different time zone Responsible enough to clearly follow the defined process Passion for travel industry Additional Information Perks of working with us: How we work together: - An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities) How we learn together: - Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content Wish you were here? We do, too! Selection process steps*: - HR Screening (10-30 minutes) - 1st interview (Manager): soft skills + technical knowledge - HR Final Round - Offer Extended (*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview) Our commitment to celebrate diversity and generate belonging At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel. Eligibility by criteria: By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status. Department: India Operations

Responsibilities

The agent is responsible for completing airline check-ins accurately and identifying customer needs to recommend quality improvements. They will track daily work, report to supervisors, and escalate unresolved queries to specialists.