Provide high standards of service, exceeding customer expectations by providing a safe and positive airport experience.
Assist customers at check in and gate side by reviewing and/or changing reservations, checking boarding passes, checking travel documents and identification, checking baggage, issuing baggage tags, processing payments, and directing customers to designated areas.
Demonstrate effective comprehension of all security procedures and regulations.
Effectively communicate by phone, radio, or in person to provide a positive resolution to requests, grievances, or concerns.
Generate computer flight manifests and coordinate check-in process.
Verify customer counts.
Able to lift customer luggage up to 60lbs.
Push wheelchairs and assist customers with mobility issues as required.
Process missing/damaged baggage and incident reports as required.
Groom aircraft, as required.
Comply with Company and MOT Standards and Regulations;
Assist with claims for damaged or missing goods;
Maintain records as required;
Record flight arrival and departing times;
Conduct radio communications with the aircraft;
Process load control data;
Issue Airway Bills and process sales reports for deposit;
Disseminate information;
Process shipment and reception of all cargo;
Initiate claims resulting from missing and damaged cargo;
Perform other duties and functions related to the foregoing;
Assist Cargo/Ramp Attendant Agent if so required;
Responsibilities
Comply with Company and MOT Standards and Regulations;
Assist with claims for damaged or missing goods;
Maintain records as required;
Record flight arrival and departing times;
Conduct radio communications with the aircraft;
Process load control data;
Issue Airway Bills and process sales reports for deposit;
Disseminate information;
Process shipment and reception of all cargo;
Initiate claims resulting from missing and damaged cargo;
Perform other duties and functions related to the foregoing;
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