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Agent, Contact Centre (Employee Benefits) at Standard Bank - UK

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Query Resolution, Customer Service, Payment Instructions, Regulatory Compliance, Global Markets, Personal Banking, Business Banking, Risk Management, Confidentiality, Rapport Building, Task Management, Team Working

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description To provide an effective Query Resolution service in a professional, friendly manner with internal as well as external clients to understand the risks associated with handling clients' queries and dissemination of confidential information. Be the first point of contact for routine clients' queries Qualifications Type of Qualification: Diploma Field of Study: Business Commerce Experience Required Service Management Operations 3-4 years Sound knowledge of Business processes when dealing with facilitating payments’ instructions for clients and when dealing with client’s queries. Sound knowledge of regulatory requirements while handing client’s queries Global markets and Personal Banking experience. Additional Information Behavioural Competencies: Checking Things Conveying Self-Confidence Establishing Rapport Examining Information Following Procedures Generating Ideas Interacting with People Making Decisions Managing Tasks Meeting Timescales Taking Action Team Working Technical Competencies: Customer Understanding (Business Banking) Product and Services Knowledge Product Related Systems (Business Banking) Business Segment: Insurance & Asset Management

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Responsibilities

Provide professional query resolution services for internal and external clients regarding employee benefits. Act as the first point of contact for routine queries while managing confidential information and associated risks.