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Agent Customer Care (ORC Test) at Hilton Grand Vacations
Orlando, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Care, Inbound Calls, Outbound Calls, Scheduling, Booking, Hospitality, Timeshare, Microsoft Office, Outlook, Word

Industry

Hospitality

Description
About the role: Our Customer Care Agents interact with guests and prospective owners over the phone to schedule or reschedule accommodations and book tours. This skilled team responds to inbound calls from guests who have received marketing campaigns and assists them in finding and booking their ideal vacation getaway. Why Team Members Love Working Here? Driven base pay plus monthly performance incentives Get your earned pay any time before payday through DailyPay* Medical, Dental, and Vision benefits starting on Day One Generous Vacation Time Off Program and Paid Sick Time GO Hilton Discounted hotel rates worldwide Tuition reimbursement programs Recognition Programs and Rewards Internal Growth and Career Pathing Schedule: The Customer Care Department operates 7 days a week, offering paid training for 4 weeks Monday through Friday. Multiple shifts are available. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Timeshare/hospitality background preferred Inbound/Outbound Call Center Environment Experience Proficient in Microsoft Office including Outlook and Word We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Responsibilities
Customer Care Agents interact with guests and prospective owners over the phone to schedule or reschedule accommodations and book tours. They respond to inbound calls from guests who have received marketing campaigns and assist them in finding and booking their ideal vacation getaway.