Agent ds. Wsparcia Operacji (k/m) at FedEx

Wypędy, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Organizational Skills, Time Management, IT Systems Proficiency, MS Office, Analytical Thinking, Problem Solving, Attention to Detail, Teamwork, Interpersonal Skills, Data Entry, Client Interaction, Report Preparation, Operational Support

Industry

Freight and Package Transportation

Description

Company:PLJ FedEx Express Poland Sp. z o.o Address: ul. Zdrojowa 9 Scheduled Weekly Hours:40 Worker Type:Regular Posting Start Date21-Dec-2025 Posting Close Date:30-Jan-2026 Job Family:FXE-EU: Operations Support Agent (ID) Position Summary: Agent ds. Wsparcia Operacji (k/m) Miejsce pracy: Wypędy ul. Zdrojowa 9 Godziny pracy: 08:00-16:00 / 09:00-17:00 Zakres obowiązków: Kontakt z klientami (mailowy i telefoniczny) w zakresie statusu przesyłek, reklamacji oraz zapytań operacyjnych. Obsługa korporacyjnych systemów informatycznych do zarządzania przesyłkami (rejestracja, aktualizacja i monitorowanie statusów przesyłek). Współpraca i kontakt z przewoźnikami w celu wyjaśniania niezgodności i usprawniania procesu doręczeń. Przygotowanie raportów i zestawień Przyjmowanie, rejestrowanie i obsługa zgłoszeń operacyjnych Wprowadzanie danych do systemów oraz dbanie o ich poprawność i kompletność. Wsparcie zespołu operacyjnego w bieżących zadaniach Profil kandydata: Komunikatywność i wysoka kultura osobista w kontakcie z klientem oraz partnerami biznesowymi Bardzo dobra organizacja pracy własnej oraz umiejętność pracy pod presją czasu. Umiejętność sprawnej obsługi systemów informatycznych oraz pakietu MS Office (szczególnie Excel). Umiejętność analitycznego myślenia i rozwiązywania problemów. Dokładność, skrupulatność i odpowiedzialność w pracy z danymi. Umiejętność pracy zespołowej oraz otwartość na współpracę między działową. Wykształcenie minimum średnie Znajomość j. angielskiego na poziomie min. A2 Doświadczenie w pracy operacyjnej, obsłudze klienta lub logistyce będzie dodatkowym atutem. Nasza oferta: stabilne zatrudnienie w oparciu o umowę o pracę atrakcyjny pakiet świadczeń pozapłacowych (opieka medyczna, ubezpieczenie na życie, dofinansowanie do karty Multisport/MyBenefit , platforma do nauki języka angielskiego) nagrody jubileuszowe Program Wsparcia Pracowników - bezpłatne i poufne doradztwo dla pracowników i ich najbliższych w kwestiach prawnych, finansowych i psychologicznych dofinansowanie do nauki wsparcie w działaniach rozwojowych dodatkowe świadczenia socjalne (w tym świadczenia świąteczne) FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. FedEx Express is the world's largest express-transportation company. Serving 220 countries globally, we have the world's most advanced and reliable global air-ground express distribution network. Delivering parcels on time, to the right place is our business. So much so, we are continually expanding and refining our uniquely integrated all-cargo express network. A network that relies as equally on its transportation, communication, and information technology infrastructure as it does on its people. Over more than 425,000 team members around the world embody the can-do spirit that has made us one of the most admired and reputable companies in the world. They are united by their commitment to the Purple Promise — to make every FedEx experience outstanding — and committed to our success in connecting people and possibilities around the world. In return, we provide our team members with a safe, inclusive and rewarding workplace environment where everyone has opportunities to grow and thrive.

Responsibilities

The role involves customer contact regarding shipment status, complaints, and operational inquiries. It also includes managing corporate IT systems for shipment tracking and preparing reports.