LA VERSION FRANÇAISE PRÉCÈDE LA VERSION ANGLAISE

• Vous cherchez à rejoindre une entreprise innovante où technologie et équipe dévouée se rencontrent ?
• Une entreprise où chaque journée vous permet d’apprendre, de contribuer et de faire la différence à grande échelle ?

ABOUT THE ROLE

We’re looking for a Customer Support Agent to join our dynamic team. In this frontline role, you’ll be the first point of contact for our customers across Canada. From responding to support requests to monitoring our systems and managing incidents, you’ll help ensure a seamless and responsive customer experience — all in a fast-paced, tech-driven environment.

WHAT YOU’LL DO

The duties and responsibilities include but are not limited to:

Customer Request Management

• Respond to incoming customer requests via the ticketing system and phone
• Monitor ticket queues and dispatch tickets to relevant departments
• Perform basic network troubleshooting, including initial partner engagement
• Send mass customer notifications
• Monitor internal maintenance
• Support customer migrations
• Assist with improving operational processes

Alert Monitoring and Response

• Monitor critical facility environments and alerts
• Respond to physical security alerts
• Monitor network alerts
• Conduct facility walkthroughs

Incident Management and Escalations

• Investigate and escalate priority incidents to the incident response line or appropriate team
• Provide timely customer updates and respond to escalations