Agent Engagement Specialist at AMBA

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Project Management, Sales Support, Marketing Coordination, Design Coordination, Writing Skills, Editing Skills, Organizational Skills, Attention to Detail, Collaboration Skills, Canva, PowerPoint, SharePoint, CRM Tools, Recognition Workflows

Industry

Insurance

Description

Description AMBA is seeking a talented Agent Engagement Specialist to join our growing Training and Development Team! We are looking for someone who is innovative with strong communication and project management skills, and who thrives in an agile, fast-paced, team-oriented environment. About AMBA Since 1981, AMBA has been a trusted provider of essential coverage for retired public servants nationwide. Our reach extends to diverse groups, including hardworking public employees, state retirees, educators, military personnel, trade professionals, firefighters, law enforcement, Unions, Alumni groups, Allied Healthcare, and other non-profit associations. As a full-service marketing and membership development company, we proudly offer outstanding insurance services to our vast network of 44 million members across 450+ associations in all 50 states. Benefits Comprehensive benefits package including medical, dental, and vision insurance, spending accounts, and other voluntary benefits. Annual Bonus Program. Corporate 401k Matching. Generous time off including vacation days, 10 paid company holidays, and paid parental leave. Sick time that can be used for both physical and mental wellness days. Community Involvement perks, including 1 paid day off each year to volunteer with a local charity of your choice and company volunteer events. Free, confidential counseling and support through our Employee Assistance Program (EAP). Support & development to cultivate your knowledge and continuing education to support your professional designations. Business casual dress code. Hybrid work arrangement. About the Role The Agent Engagement Specialist enhances the agent experience by driving recognition programs, field communications, promotions, and engagement initiatives that support AMBA’s Field Strategy. This role ensures agents receive timely, accurate, and motivating updates that reinforce clarity, connection, and performance expectations across all regions. The Specialist is responsible for creating on-brand promotional flyers, incentive materials, and sales communications using Canva and PowerPoint. This role partners closely with Training, Recruiting, and Leadership to maintain consistent messaging, recognition accuracy, and strong engagement throughout the agent lifecycle. The Specialist also provides limited support for major AMBA events through agenda content coordination and on-site registration. The Day-to-Day Field Communications & Content Management Own the Monthly Field Newsletter including content gathering, drafting, formatting, and distribution. Create and distribute weekly communications including promotions, updates, and recognition announcements. Maintain accurate distribution lists, templates, and communication standards. Lead creation and formatting of presentations for Field Agent Town Halls, weekly Field Market Leader leadership huddles, and other field meetings as needed. Recognition & Awards Execution Manage all recognition programs including pacing reports, eligibility tracking, and achiever notifications. Maintain awards databases and ensure accuracy of weekly and monthly lists. Produce recognition content for events (slides, scripts, award lists). Coordinate award orders, deliveries, and field-facing updates. Promotions, Engagement & Design Design promotional flyers, incentive materials, and recognition infographics using Canva and PowerPoint. Ensure all visual materials follow AMBA brand standards and maintain consistent agent experience. Support communication and promotion of field strategy initiatives (Calendly rollout, appointment-setting workflows, Award milestones). Assist with insights from field surveys, pulse checks, and engagement metrics. Maintain updated SharePoint libraries, promotion archives, recognition resources, and communication toolkits. Ensure all field-facing documents are current, accurate, and aligned with brand guidelines. Requirements 2–4 years of experience in sales support, communications, recognition programs, or marketing/design coordination. Proficiency in Canva and PowerPoint, with the ability to create clean, on-brand promotional and incentive materials. Strong writing and editing skills with the ability to prepare clear, motivating field-facing communications. Highly organized with strong attention to detail and ability to manage multiple deadlines. Strong collaboration skills; able to work effectively with Training, Recruiting, and Field Leadership. Experience with SharePoint, CRM tools, or recognition workflows is a plus. Ability to travel for on-site event support ~10% Work in Austin, TX or Urbandale, IA office 4 days per week AMBA is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture, attracting top talent with shared values and forming the foundation for a great place to work.

Responsibilities

The Agent Engagement Specialist enhances the agent experience by driving recognition programs, field communications, promotions, and engagement initiatives. This role ensures agents receive timely, accurate, and motivating updates that reinforce clarity, connection, and performance expectations across all regions.