Agent Front Desk at IHG Career

, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

17.75

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Problem-Solving Skills, Fluency In Local Language, Literate, Tech-Savvy, Flexibility, Cash Handling, Credit Transactions, Guest Check-In, Guest Check-Out, Safety Procedures, Brand Ambassador

Industry

Hospitality

Description

Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Key Accountabilities * Be the warm welcome that kicks off a memorable guest experience. * Acknowledge IHG Rewards Club members and returning guests, in person or on the phone * Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. * Handle cash and credit transactions. * Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. * Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. * Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. * Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed. * Take pride in your appearance and place as a brand ambassador. * Always know what events and activities are on the day’s schedule. * Jump into other ad-hoc duties when your colleagues need your help. Key Skills & Experiences * Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to. * Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. * Fluency in the local language - extra language skills would be great, but not essential. * Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers * Flexibility - night, weekend and holiday shifts are all part of the job. * You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. * Experience - ideally you’ll have spent at least one year in a front desk or guest service position. * Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. The hourly pay rate for this role is $17.75. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Responsibilities

The Front Desk Agent is responsible for creating a memorable guest experience by handling transactions, offering local insights, and ensuring a friction-free stay. Key duties include welcoming guests, managing bookings, processing payments, and swiftly checking guests in and out.