Agent - Fulfillment (Ticketing-Reissue) at Etraveli Group

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ticketing Fulfillment, Amadeus, Sabre, Travelport, Fare Rule Interpretation, Error Reporting, NDC, ADM, Communication Skills, Multitasking, Self-Driven, Proactive, Results-Oriented, Quantitative Skills, IATA Regulations, Organizational Skills

Industry

Software Development

Description

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay. Location: Mumbai/Pune Duties & Responsibilities: Manage ticket rejects and reissue New issuance EMD fulfillment Fare rule interpretation Error reporting Contact airlines and providers for different issues Knowledge of NDC’s and ADM’s Requirements: 2-3 years of experience in ticketing fulfillment Proficient in Amadeus & Sabre/Travelport Willing to work in rotational shifts 24/7 (Mostly Afternoon and Night) Minimum Qualification: Undergraduate - Diploma / HSC pass (10+2) Documented experience in reading and interpreting airline fare rules and reissue tickets Seeking best practice implementation and driving ideas Excellent written and verbal communication skills in English Understanding the logic behind validating carriers and basic knowledge of IATA regulations Well organized, persistent with multitasking skills Self-driven, proactive, and results-oriented Competent quantitative skills (good in calculations) Ability to manage change and work under pressure Communicate and work closely with other departments to remain current on any updates. #LI-Onsite #LI-SD1 Diversity disclaimer At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

Responsibilities

The role involves managing ticket rejects and reissues, new issuance, and EMD fulfillment. Additionally, it requires fare rule interpretation and error reporting while liaising with airlines and providers.