Agent/Lead Agent – Centralized Trucking at Expeditors

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Standard, Complaint Handling, Sales Effort, Service Provider Management, Service Provider Assessment, Training, Motivation, Regulation Updates, Safety Policy, Organizational Skills, Computer Skills, Fluent English, Teamwork, High Pressure Work, Tight Deadline Management

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career. Expeditors Ho Chi Minh City is recruiting Agent/Lead Agent – Centralized Trucking as below: Job Description Department: Centralized Trucking Position Reports To: Supervisor - Service Provider Management Summary Description Assist Supervisor/Department Head with all aspects of the Department, while ensuring the proper and timely movement of freight. Responsibilities & Duties: Learn and apply Company’s Customer Service Standard to ensure that service quality can be up to company standard for both internal and external customers. Carry out and supervise the team for customer service, handle complaints from internal and external customers Assist Branch Transcon sales effort Contact, seek the certified trucking service provider and pick up, delivery services provider met company standard Perform periodical assessment for Service Providers to maintain and improve the quality of service Do customer service and customer assessment for Transcon’s operations Train, motivate and challenge to other staffs Update transportation regulation, and ensure safety policy. Qualifications Graduated student from University/ College or equivalent combination of education and experience. Experiences in domestic transport and cross border Pro-active, strong organizational skills. Good computer skills (Excel, Word, PowerPoint). Fluent in English. Willing to put extra hours, as required. Well-organized, innovative, self-motivated. Able to work in the team, under high pressure and tight deadline Additional Information Our working conditions Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit. We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization. Behaviours: Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Package: Expeditors offers excellent benefits Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable. Annual Leave Health Plan: Medical Package Accident Insurance Social, Health and Unemployment Insurance Mobile phone allowance, company car, Grab account, Training and Personnel Development Program All your information will be kept confidential according to Company guidelines.

Responsibilities

The role involves assisting the Supervisor/Department Head with all departmental aspects, focusing on ensuring the proper and timely movement of freight. Responsibilities include supervising customer service, handling complaints, seeking certified trucking service providers, and performing periodic quality assessments for service providers.