Agent/Lead Agent - Order Management at Expeditors

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Shipment Handling, Data Entry, Customer Satisfaction, Organizational Skills, Computer Skills, Teamwork, Mentoring, Communication, Problem Solving, Proactivity, Time Management, Relationship Building, Continuous Improvement, Adaptability, Positive Attitude

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career. Expeditors Ho Chi Minh City is recruiting Agent/Lead Agent - Order Management as below: Job Description The Agent/Lead Agent – Order Management is responsible for ensuring the smooth and timely execution of shipment processes in alignment with customer expectations and internal Standard Operation Procedure (SOPs). This role ensures that all shipment activities are accurately recorded in the operating system. The Agent/Lead agent actively monitors shipment reports to validate performance, resolve issues in real time, and drive continuous improvement to ensure total customer satisfaction. Position Reports To: Supervisor/Assistant Manager - Order Management. Key Responsibilities Ensure smooth and timely shipment process flow Ensure all customers requirements are followed as per the Standard Operations Process (SOP) Ensure accurate and timely data entry into our operating system Monitor shipment reports to ensure total customer satisfaction Support the Supervisor/ Manager in the following areas: Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry Build and maintaining strong relationships with customers Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer. Assist in retention calls and complete customer reviews with your regular customers to document in the company system Monitor invoicing and other company's report where needed. Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team Allocate workloads within team to ensure smooth operations during peak activity or staff absence. Promote productivity tools within the team (e.g. using workboard, invoice processing, expo ) Be continuously open and positive to implementing new system changes and enhancements with your team Qualifications Graduated student from University/ College or equivalent combination of education and experience. Understanding of Ocean/ Order Management shipment handling process is a plus. Pro-active, strong organizational skills. Good computer skills (Excel, Word, PowerPoint). Fluent in English. Willing to put extra hours, as required. Well-organized, innovative, self-motivated. Able to work in the team, under high pressure and tight deadline. Additional Information Our working conditions Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit. We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization. Behaviours: Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Package: Expeditors offers excellent benefits Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable. Annual Leave Health Plan: Medical Package Accident Insurance Social, Health and Unemployment Insurance Mobile phone allowance, company car, Grab account, Training and Personnel Development Program All your information will be kept confidential according to Company guidelines.

Responsibilities

The Agent/Lead Agent – Order Management is responsible for ensuring the smooth and timely execution of shipment processes in alignment with customer expectations and internal SOPs. This role includes monitoring shipment reports, resolving issues in real time, and driving continuous improvement to ensure total customer satisfaction.