Agent/Lead Agent – Transcon (Centralized Trucking) at Expeditors

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organizational Skills, Computer Skills, Fluent English, Teamwork, Problem Solving, Training, Motivation, Regulation Knowledge, Service Provider Assessment, Complaint Handling, Sales Support, Freight Movement, Safety Policy, Self-Motivation, Innovation

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career. Expeditors Ho Chi Minh City is recruiting Agent/Lead Agent – Transcon (Centralized Trucking) as below: Job Description Department: Transcon Position Reports To: Supervisor - Service Provider Management Summary Description Assist Supervisor/Department Head with all aspects of the Department, while ensuring the proper and timely movement of freight. Responsibilities & Duties: Learn and apply Company’s Customer Service Standard to ensure that service quality can be up to company standard for both internal and external customers. Carry out and supervise the team for customer service, handle complaints from internal and external customers Assist Branch Transcon sales effort Contact, seek the certified trucking service provider and pick up, delivery services provider met company standard Perform periodical assessment for Service Providers to maintain and improve the quality of service Do customer service and customer assessment for Transcon’s operations Train, motivate and challenge to other staffs Update transportation regulation, and ensure safety policy. Qualifications Graduated student from University/ College or equivalent combination of education and experience. Experiences in domestic transport and cross border Pro-active, strong organizational skills. Good computer skills (Excel, Word, PowerPoint). Fluent in English. Willing to put extra hours, as required. Well-organized, innovative, self-motivated. Able to work in the team, under high pressure and tight deadline Additional Information Our working conditions Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit. We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization. Behaviours: Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Package: Expeditors offers excellent benefits Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable. Annual Leave Health Plan: Medical Package Accident Insurance Social, Health and Unemployment Insurance Mobile phone allowance, company car, Grab account, Training and Personnel Development Program All your information will be kept confidential according to Company guidelines.

Responsibilities

Assist the Supervisor and Department Head with all aspects of the Transcon department while ensuring the timely movement of freight. Supervise customer service efforts and handle complaints from both internal and external customers.