Agent - Ocean Export Customer Service (1-year contract) at Expeditors

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ocean Export Documentation, Customer Service, Data Entry, Freight Tracking, Billing, Compliance, KPI Management, Relationship Management, Mentoring, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, English Fluency, Organizational Skills, Time Management, Teamwork

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career. Expeditors Ho Chi Minh City is recruiting Agent - Ocean Export Customer Service (1-year contract) as below Job Description Summary Description Assist Supervisor/Department Head with all aspects of the Department, while ensuring the proper and timely movement of freight. Notice: 1-year contract Responsibilities & Duties: Ensure smooth and timely freight process flow. Ensure accurate and timely data entry into our operating system. Track and trace Ocean Export files. Ensure timely clearance and delivery of freight to customers for all shipments. Ensure documents are sent timely and arrival notices communicated to destination for Export shipments. Ensure accurate and timely client and vendor billing. Interact with our customers in arranging their international shipments, meeting customer service standards. Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements. Understand department process flow, constantly looking for areas of improved efficiency. Ensure all customers standard operating procedures are followed and updated in the customer Standard Operating Procedure (SOP). Meet KPI standards, as per the company’s procedures. Support the Supervisor/ Manager in the following areas: Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry Build and maintaining strong relationships with customers Assist the manager and supervisor in timely responding to requests for information and with competitive market pricing matching the scope of service required by the customer. Assist in retention calls and complete customer reviews with your regular customers to document in the company system Monitor invoicing and other company reports where needed. Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team Allocate workloads within team to ensure smooth operations during peak activity or staff absence. Promote productivity tools within the team (e.g. using workboard, invoice processing, expo) Be continuously open and positive to implementing new system changes and enhancements with your team. Qualifications Graduated student from University/ College or equivalent combination of education and experience Experiences and understanding of ocean documentation process a plus. Pro-active, strong organizational skills. Good computer skills (Excel, Word, PowerPoint). Fluent in English. Willing to put in extra hours, as required. Well-organized, innovative, self-motivated. Able to work in the team, under high pressure and tight deadline. Additional Information Our working conditions Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit. We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization. Behaviours: Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Package: Expeditors offers excellent benefits Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable. Annual Leave Health Plan: Medical Package Accident Insurance Social, Health and Unemployment Insurance Mobile phone allowance, company car, Grab account, Training and Personnel Development Program All your information will be kept confidential according to Company guidelines.

Responsibilities

Manage the smooth and timely flow of ocean export freight, including data entry, tracking, and client billing. Support supervisors by monitoring workloads, maintaining customer relationships, and mentoring team members to meet KPI standards.