Agent - Ocean Import Customer Service at Expeditors

Petaling Jaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Ocean Import, Freight Process, Compliance, Interpersonal Skills, Organizational Skills, Communication, Problem Solving, Proactive, Logistics, Transportation Documentation, MS Office, English Proficiency, Client Relations, Operational Efficiency

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Job Description Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards. Track & trace Ocean Import files to provide consistent updates to clients. Understand and participate in department processes to improve department operational efficiency & outputs. Focal point of contact for our clients pertaining to their international shipments and performing Exceptional Customer Service in accordance with the Company’s standards. Contribute to maintain good relationships with Clients, Service Providers & Vendors. Meet compliance at all times to regulations internal and external in accordance with government regulations. Meet KPI standards in accordance with the Company’s procedures. Ensure all customers standard operating procedures in place and updated in customer SOP. Overseas communications, timely responses to emails and requests (internal and external). Escalation of problems to Management when necessary. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. To take up additional tasks as required to meet the Department’s needs. Qualifications Candidate must possess at least a Diploma, Bachelor's Degree or equivalent. At least 1 to 2 years of related working experience in similar position. Understanding of transportation documentation and terms is a plus. Good knowledge of computer and MS Office applications. Good command of written and spoken English. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Pro-active, strong organizational skills. Strong desire to learn. Fresh graduates are encourage to apply. Additional Information Expeditors offers excellent benefits Group Medical Insurance Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.

Responsibilities

Ensure smooth and timely freight process flow while tracking and tracing Ocean Import files to provide updates to clients. Act as the focal point of contact for clients regarding their international shipments, delivering exceptional customer service.