Agent Operations Territory Lead at Wave Accounting Inc

Niamey, , Niger -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, People Management, Field Work, Attention to Detail, Communication, Teamwork, Problem Solving, Creativity, Customer Service, Risk Management, Agent Recruitment, Training, Compliance, Tech Savvy, Excel

Industry

Software Development

Description

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it Wave is now the largest financial institution in Senegal, with over 7 million users. And, we're still in the early days of our product roadmap and potential impact on people's everyday lives. We are hiring Agent Operations Territory Leads to manage product rollouts and supervise agents in different cities. You will also represent Wave, oversee our distribution and marketing, interact with users, and conduct interviews with individuals about their needs and concerns related to money transfer and financial services. In this role, you'll; Manage agent recruitment by leading a team of agent openers who will recruit and train agents within your territory. Ensure agent quality and compliance with legal and policy requirements. Guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc. Collaborate with the BTL team to have a well-branded and equipped agent network. Collaborate with the agent liquidity team to monitor the cash and float availability at agent locations. Manage risk through routine visits to report emerging issues and assess the performance of agents in your territory. Identify underperforming agents, close their accounts, recover Wave items and equipment, and ensure that branding materials are removed. Serve as the primary contact for all agency networks acquiring Wave products within your territory. Champion excellent customer service among distributors and agents within your territory. Requirements Fluent in French and with a good command of the local language. At least 2 years of relevant work experience, specifically managing an agent network in Niger, including a minimum of 1 year of experience managing field-based teams. Located or willing to relocate in the following cities: Tillabery, Madaou, Tahoua, Konni, Dosso, Dogondoutchi, and Maradi. Bachelor’s degree in Sales, Marketing, or an equivalent. Key details Location: This is a field role. You will be based in the upcountry and may travel to other field locations nationwide, as needed, to support business requirements. Contract type: 6 months fixed-term contract. Work authorization in Niger is required. You might be a good fit if you Demonstrate strong leadership and people management skills. Feel energized by field work, as this role is heavily operations-focused. Pay close attention to detail and strive for excellence in everything you do. Communicate clearly and proactively, independently following through on tasks and effectively managing team priorities. Thrive in teamwork while also performing well independently. Show intellectual curiosity, approach problems creatively, and view failure as a catalyst for innovation and growth. Communicate frequently and effectively, both in writing and in person — even to the point of over-communication. Display tenacity and a willingness to go the extra mile to complete tasks. Are tech-savvy, comfortable working with Excel, and are able to adopt new tools. #LI-MS1 Our team We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production. We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa. We are on Y Combinator's top companies by revenue. How to apply Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role. We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals. Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

Manage product rollouts and supervise agents in different cities. Oversee distribution and marketing, interact with users, and conduct interviews about their financial needs.