AIR INUIT CORPORATE PROFILE

Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond- 24 hours a day, 365 days a year - for over 45 years. Collectively owned by the Inuit of Nunavik, through Makivik Corporation, the airline operates a fleet of more than 30 aircraft and employs more than 1000 employees in one of the world’s most challenging flight environments.
Air Inuit Management and its team of dedicated employees are committed to pursuing their tradition of providing safe, punctual and courteous air service for the growing number of people living and doing business in this enchanting region of Nunavik in Northern Québec.

POSITION OVERVIEW

The Passenger Services agent is responsible for the application of Air Inuit’s policies and special programs related to passenger services and staff travel. It is also responsible for the re-protection of passengers in the event of IRROPS (irregular operations), group travel and special events, some corporate reservations, Board Members and Executive travel arrangements and special authorizations.

QUALIFICATIONS

• Have pertinent experience with Air Inuit’s operational policies and passenger services policies;
• Be familiar with the Nunavik territory as well as company characteristics;
• Be bilingual (French/English) and have the ability to speak Inuktitut would be a complementary asset;
• Be familiar with reservation systems (Hitit would be an asset);
• Be familiar with Word, Excel and Office;
• Have team spirit;
• Be focused on customer satisfaction.

• Ensure irregular operations coordination in regards to customer service;
• Rebook passengers in case of bad weather or operational circumstances;
• Answer queries from customers concerning flight loads and service quality;
• Organize group reservations and different trips for tournaments and other activities;
• Verify and react daily to flight loads in order to optimize passenger service;
• Provide daily Meal Orders to Culin-Air;
• Apply corporate contracts;
• Supply to authorized personnel all ticketing services for their transportation in compliance with company policies;
• Follow up on customer satisfaction;
• Apply policies from the tariff and commercial operations manuals;
• Executive travel;
• Discounts;
• Other tasks related to the passenger services department.