Agent at Princeton Holdings Limited

Ottawa, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Group Benefits Administration, Data Entry, Customer Service, Bilingual English and French, Time Management, Organizational Skills, Microsoft Office, Insurance Administration, Data Analysis, Communication Skills

Industry

Insurance

Description

Reporting to the Supervisor, the Agent, Group Benefits Administration is responsible for offering services and support to clients in administrating their Group Benefits plan. The incumbent is responsible for reviewing the enrolment process and corresponds with clients of various plans on such matters as coverage, enrollments, changes, terminations, beneficiaries, welcome kits, etc. This individual should be comfortable balancing attention to detail, productivity and efficiency in everyday tasks. What you will do: * Review data for completeness and accuracy, identify and correct data entry errors * Prepare data for physical and digital member Welcome Packages * Respond to client inquiries * Respond and assist with DEC inquiries * Validate and review web enrolments * Setup Plan Administrator Portal access as requested * Prepare and process data loads/feeds * Analysis, review, and action error logs from data loads * Handle sensitive administrative tasks such as waivers of premiums, late applicants and evidence of insurability * Complete member and coverage overage monthly verifications/reports * Complete dependent eligibility verifications monthly What you will bring: * Bilingual in English & French, written & spoken, preferred * Experience in administration and/or in the insurance field; * Excellent communication in both official languages; * Flexibility and versatility; * Reliability and detail-oriented; * Ability to work in a team as well as independently; * Ability to provide excellent customer service in a fast-paced environment * Excellent organizational and time management skills; * Ability to work under pressure; * Ability to compose letters in both official languages; * Knowledge in Windows, Microsoft, email and the internet. * Ability to adhere to existing company policies and procedures Who we are: Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement. Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027! What sets us apart? Be in good company Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive. Challenge your thinking You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it. Grow together We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen. Benefits and perks * Competitive salary * Participate in our comprehensive benefits plan on day one — no waiting period * Company-matched Retirement Savings Plan * Company-paid training and development courses * Community involvement * Hybrid work environment Are you interested? Please Apply! This is a replacement position. Artificial Intelligence (AI): Cowan Insurance Group does not use AI directly; however, platforms we partner with may use AI, including screening for keywords and minimum qualifications. Our human recruiters review candidate’s qualifications prior to decisions being made. This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks. While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision. We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.

Responsibilities

The Agent provides support to clients in administering Group Benefits plans, focusing on enrollment processes, coverage changes, and terminations. Key tasks include reviewing data accuracy, processing member welcome packages, and handling sensitive administrative tasks like premium waivers.