Agent | Receptionist - Restaurant Reservations PM at Accor

Scottsdale, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

0.0

Posted On

14 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Multi-line Phone Systems, Suggestive Selling, Reservation Management, Data Entry, Multitasking, Time Management, Point Of Sale Systems, Microsoft Word, Microsoft Outlook, Microsoft Excel, Communication Skills, Conflict Resolution, Organization

Industry

Hospitality

Description

Company Description The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you! What’s in it for you: Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family Free meals at our on-site employee restaurant Learning programs through our Academies designed to sharpen your skills Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc. Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit! Job Description You are the beginning of an exceptional guest experience. As a Restaurant Reservations Coordinator at the Fairmont Scottsdale Princess, you will make our guests feel welcome and reflect the exceptional dining experience to come when they arrive! Answering multi-line phone system and provide guests information on resort and activities Consistently offer exceptional, friendly and engaging service Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques Recommend property dining outlets and assist guests with information and special requests Book restaurant reservation requests Facilitate taking guest room delivery orders Accurately input data into proper systems Acquire extensive knowledge of the premises Communicate in a clear and effective manner Qualifications Ability to speak with a smile Guest focused personality is essential; experience is an asset Aptitude in resolving issues with a customer-focused orientation Proficiency in English; multilingual is a plus Excellent communication skills Polite and confident with a great deal of patience Ability in multitasking and time-management Aptitude in resolving issues with a customer-focused orientation Experience working with point of sale systems, booking platforms, and Microsoft Office Familiarity with Microsoft Word, Outlook and Excel preferred Attention to detail is a must as well as being very organized Take initiative to complete tasks that need to be done Additional Information Your team and working environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Part-Time

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Responsibilities

Manage restaurant reservations and guest room delivery orders while providing exceptional hospitality via a multi-line phone system. Act as the first point of contact to provide resort information and maximize revenue through suggestive selling.